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SavetheDate.Now's Frequently Asked Questions |
We hope that you enjoyed
browsing through our collection of save the date magnets. At SavetheDatenow.com
we are commited to making your shopping experience a pleasant one.
We understand that planning your event whether it is your wedding
or any other special day, can be sort of nerve racking, so we hope
to make a difference by offering you our personal attention and exceptional
service. Whether you have a question about our products or need some
ideas, please do not hesitate to contact us.
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Select a title to jump
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• Choose your Design
and Size
• Place your order and Upload Art/Photos
• SavetheDateNow emails your eProof
• Approve or make Changes to eProof
• SavetheDateNow Prints & Ships your Order
• You Receive your Magnets, exclaim with glee and tell all your
friends about us.
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How much postage is required
to mail the magnets?
Our Save the Date magnets will mail for the 1oz rate of .39 USD
when mailed alone.
Are envelopes included with my order?
All magnets ship with an appropriate sized bright white envelope.
How thick are your magnets?
Our magnets are a sturdy .25mm thick. Other companies supply
thinner magnets that feel flimsy and won’t hold paper. Our magnets
are high quality and hold papers and photos as they were designed
to ensuring that your guests will keep them displayed longer
and right where you want it…in their sight!
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Can you print the return
address on my envelopes for me?
Absolutely! We will happily print the return address on all your
envelopes for an additional .25 each envelope. There is an option
for this on the order form. For an additional .05 cents, we will
even stuff your magnets into the envelopes for you. All that
will be left for you to do is stamp and address.
Can you address my envelopes for me?
Yes! We offer high quality digital computer printing and authentic
handwritten machine calligraphy of your address list onto your
envelopes.
Computer printing is available for .95 per envelope and machine
calligraphy is available for $1.20 per envelope.
Do you offer rush services?
Rush services are available on proof generation and on expedited
shipping (at an additional shipping fee). There is no rush service
available for production time. All orders must complete the 14
business day in-house production process.
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What is the minimum
number of magnets I can order?
We pride ourselves on maintaining the lowest minimums in the
business. You need only order 25 magnets to place an order with
us.
What is the “Complete Customization” Option?
For advanced designers and graphic artists, familiar with professional
illustration and page layout programs, you may choose to use
our Complete Customization option to submit your own design for
printing on our magnets. We have very strict (yet simple) requirements
for submitting custom orders which can be found on our Customize
it page from the home page. There is a $20.00 processing fee
for all complete customization orders.
How quickly can I receive my order?
Most orders will be ready for shipping within 2 weeks from the
time you approve your proof.
Is there a rush service available?
Rush services are available on proof generation and on expedited
shipping (at an additional shipping fee). There is no rush service
available for production time.
Can I order by fax? By phone?
Yes, you may order by fax or by phone as well as online or by
stopping by our retail store location. To place your order by
fax, simply fill out the order form on our website and fax the
completed form to us at 866.341.8325. To place your order by
phone, simply call our friendly customer service staff at our
toll-free number 866.341.7344. Our staff is available to take
orders by phone Monday through Friday from 10am-6pm (EST) and
on Saturdays from 10am-1pm (EST).
Will I see a proof of my order before it prints?
Yes. In fact, to maintain such high customer satisfaction numbers
we require that you review and approve an e-proof before we print
to avoid costly mistakes. Proofs are delivered by email.
How do I check the status of my order?
We are currently working on an automated system for checking
your order status. For now, we are a very informal company, feel
free to send us an email or give us a call for an updated status
of your order.
How do I supply photos for my magnet order?
Please click here to be taken to the photo submission page.
Can I order a sample before I place and order?
Yes. We understand that it is hard to get an accurate representation
of what you are ordering over the web. That's why we created
our free sample kit so you can see the quality of our magnets.
What is included in the sample kit?
Our magnet sample kit includes a random sample magnet representing
each size along with an order form.
I recieved an email stating my order is on hold pending
submission of print-ready art, what does that mean?
This email means that in some way your photo/artwork
submission did not meet our standards.
Can I request specific samples of designs I would like
in my sample kit?
At this time, we do not send specific samples of designs.
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Is there a charge for having a photo
on my magnet?
There is no charge for an emailed photo to be added to your magnet.
There is, however, a $25.00 scan charge for photos that are mailed
to us that we must scan.
How many lines can I print on my magnet?
Our designers like to make sure your magnet looks as good in
person as it does on the web. While we don’t enforce any minimum
or maximum lines for our magnets, here are a few guidelines
Petite- 5 lines of copy
Standard – 7 lines of copy
Grande – 10 lines of copy
InfoMag- 14 lines of copy
Circle – 7 lines of copy
Square – 5 lines of copy
What can I personalize on my magnet?
You can change up to two elements on any magnet design without
incurring additional costs.
You can change the font selection, ink color, background color
(not all designs have this option) and wording choice. Just
indicate any desired changes in the special instructions box
of the order form. All attempts will be made to accommodate
your requests. You will be notified before your order is processed
if we are unable to meet your requests. If you would like to
change more than 2 elements of a magnet design, please look
at our complete customization option. It is available for a
very low $20.00 processing charge and allows you to custom
design your magnet or have one of our designers make a design
for you.
Can I add a photo to any magnet?
Yes, all of our designs are available for further personalizing
with a photo.
I don’t like the wording on my chosen magnet, can I choose
other wording?
Yes. Please indicate your desire on the special instructions
box of the order form and all attempts will be made to accommodate
your requests. You will be notified before your order is processed
if we are unable to meet your requests.
I would like to choose a different font/ink color for my
magnet, can I do this?
Yes. Please indicate your desire on the special instructions
box of the order form and all attempts will be made to accommodate
your requests. You will be notified before your order is processed
if we are unable to meet your requests.
Can I have a custom drawing, motif or monogram added
to my design?
Yes. Click here for custom
submission guidelines.
Can I design a custom save-the-date magnet?
Absolutely! With our complete customization option you can
create your own custom save-the-date magnet with us.
Can I change the design colors?
In some cases the background colors can be changed on your
design. Please indicate your desire on the special instructions
box of the order form and all attempts will be made to accommodate
your requests. You will be notified before your order is processed
if we are unable to meet your requests.
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When is my credit card charged?
Your credit card is billed immediately at checkout when placing
your order.
Do I have to pay sales tax?
Only orders that are shipped within the state of North Carolina
will be charged our state sales tax of 8%. All other shipping
states are exempt.
Do you offer discounts for large quantity ordering?
Are prices are already dramatically low and because we do offer
such low required quantities, large discounts are applied on
orders of 500 magnets or more.
Do you accept payment by check?
You may mail us your payment by check to our physical address
located on the contact us page. No work will be started until
the check has been processed.
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Is there a charge for
proofs?
No. We supply your free e-proof and one round of revisions at
no charge to you. Any additional revisions might incur a $4.00
charge.
What is an e-proof?
E-proofs are pdf representations of your order that will arrive
in your email box within 48 hours of receiving your order. The
e proof will show you exactly what your magnet will look like
and allow you to ensure that you like your setup. Adobe reader
is required to view e-proofs.
When will my proof arrive?
Most e-proofs will arrive in your email box within 48 hours of
receiving your order or receiving the materials you will supply
to process your order such as custom artwork, photos, etc.
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How quickly will I
receive my order?
Most orders are ready for shipment within 2 weeks after proof
approval. Then allow up to 7 days for standard ground delivery.
Do you offer Rush Services?
We offer the following expedited shipping methods at an additional
charge through United Parcel Service.
Next Day Air Saver
2nd Day Air
3-Day Ground Shipping
All orders must submit to the 10 business day in-house production
schedule.
Do you ship internationally?
At the current time, we are only able to ship to US and Canada.
How much are your shipping costs?
Please click here to be taken to our
shipping/transit time page.
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Returns, Errors and Cancellations |
Will my sent photo/artwork be returned?
If you would like your photo/artwork returned to you, send a
self-addressed, stamped photo envelope with your order.
What is your 100% guarantee policy?
If you are not satisfied in any way with your order, we will
gladly issue a full refund, exchange or reprint. We want you
to be completely satisfied with our service so that you will
tell all your friends and family about us.
I am not pleased with my order, what should I do?
I need to cancel my order, is that possible?
We work very quickly to get your order to you as soon as possible
and therefore if you need to cancel your order, please notify
us immediately by calling us at 866.341.7344. Whether or
not you will receive a refund will depend upon what stage
of production your order is in when we receive your notification.
If printing has not began AND no proof has been generated
Your order may be cancelled and you will receive a full refund
to your original credit card.
If printing has not begun BUT a proof has been generated
You will be refunded all money except a $15.00 production charge
and your remaining order will be cancelled.
If printing has begun or has been completed
We cannot stop your process. No refund will be issued and your
order will be shipped to you when completed.
There is an error on my printed magnet, will you correct
it?
Absolutely! While our professional designers are trained to
review all jobs for spelling and grammar, sometimes mistakes
do occur, particularly on the spelling of proper names, streets
and cities. Therefore, we are not responsible for catching
errors. That is why we provide you with a courtesy e-proof.
Prior to submitting proof approval, we ask that you review
your proof carefully. Errors that occur with proof approval
and are a result of staff error after you have corrected the
proof will be corrected immediately, reprinted and expedited
to you at no additional charge. If the mistake is a result
of customer error or not caught on the e-proof, we will gladly
reprint a corrected order as quickly as possible at a discounted
reprint rate of 30%.
I need more magnets, can I reorder at the same quantity
discount prices?
When more of any printed personalized order is needed, our
order process starts from the beginning. While your information
is still in our database, the cost of printing is mostly in
the setup. With each new order, an additional setup/film/plate
is required. Unfortunately, full printing fees must be incurred
for the new order. However, your order will be expedited more
quickly as the proofing and approval process will already have
been completed if no changes are necessary.
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